Rules and policies

• Inappropriate Behaviour and Activities: 

• For the purposes of this Policy, the focus is on positive behaviour of any person present at or using Community Services Department facilities. Behaviour and activities that obstruct or hinder the rights of others to use and enjoy Community Services Department facilities is unacceptable and prohibited. 

• Activities that are unacceptable and prohibited, include: 

• Creating a disturbance 

• Fighting/molesting/harassing 

• Using profanity/obscene language directed at/or disturbing to others 

• Vandalizing property 

• Intimidating/threatening others 

• Disrupting a program or event Engaging in horseplay, causing unsafe conditions 

• Wearing attire or displaying material intolerant of human rights 

• It is prohibited to block corridors, stairways, and thoroughfares. 

• Organized warm up drills including running, jumping, team stretching are only permitted in designated areas and must be accompanied by a coach or manager. 

• It is prohibited to consume alcohol, drugs, and other illicit substances. 

• It is prohibited to use sticks (including mini sticks) and all types of balls outside of designated areas. 

• Dressing rooms are assigned 30 minutes prior to scheduled ice rentals. 

• Children should be attended to at all times. 

• ZERO tolerance for outside alcohol 

• Outside food or drink (see exceptions below) 

• Backpacks or large bags (i.e., larger than 8" x 10") 

• Large signs that are inappropriate or obstruct the view of others 

• Professional cameras and GoPros 

• Laser-pointers 

• Disruptive noisemakers (e.g., airhorns) 

• Weapons 

• Large items (e.g., brooms, selfie sticks, hockey sticks) 

• Sealed, clear water bottles (500 ml max) 

• Empty, reusable drink containers (e.g., Stanley, Yeti, etc.) 

• Small snack bags (e.g., Small Ziploc bag or small chips bag) 

• Reusable grocery bags (8" x 10" max) 

• Seat cushions and blankets (must be carried) 

• Rangers clappers (e.g., plastic or cardboard) 

• Foam fingers 

• Items for special events (e.g., teddy bears, potato bags)

Visit our bag policy page to learn about bag requirements

• ZERO tolerance for outside alcohol 

• Outside food, drink, or reusable cups/containers 

• Backpacks or large bags 

• Large signs that are inappropriate or obstruct the view of others 

• Professional cameras, flash photography, and GoPros 

• Laser-pointers 

• Disruptive noisemakers (e.g., airhorns) 

• Weapons 

• Large items (e.g., brooms, selfie sticks, hockey sticks) 

• Small clutch bags (5" x 8") 

Visit our bag policy page for more details

• No cameras or recording equipment will be permitted in the performance space. 

• Regardless of age, each person attending performances must have a ticket. 

• Ticket price includes applicable taxes and surcharges. Tickets are non-refundable. 

• Programs subject to change without notice. 

• Latecomers will be seated at a suitable break. 

• Management reserves the right to refuse admission or expel from the premises any person whose presence or conduct is deemed objectionable. 

• Ticket holder acknowledges all risks incidental to any game or event for which the ticket is issued, whether occurring before, during or after the game or event and hereby agrees to assume the same. 

• Holder consents to a reasonable examination of his/her person and effects to ensure compliance with all applicable laws, by-laws and facility regulations and rules. 

• All guests must have a ticket on them at all times. 

• Suite capacities are strictly enforced. 

• Alcohol beverages cannot leave the licensed area of the suite level. 

• We pride ourselves on providing a safe, respectful and family-friendly atmosphere. We ask that you be courteous of other guests, suite staff and The Aud personnel and refrain from using foul or aggressive language. 

• Failure to adhere to these rules will result in the possible termination of suite agreement. 

• We reserve the right to escort those displaying bad behaviours off the premises.