Accessible seating can be purchased through all announced ticket sales locations, based on availability. When purchasing your tickets, please inform the box office of any special needs you may have that require accommodation. Box Office phone number: 519-578-1570
Accessibility at The Aud
Expand the accordions below to learn about accessibility at The Aud for those with disabilities and/or children.
Information available in alternate format
Accessible formats (e.g. for menus, brochures, etc) and communication supports are provided in a timely manner upon request at no extra charge in consultation with the person making the request.
A sufficiently wide, hard surfaced, unobstructed path, no steps or equipped with ramp connecting to a public entrance or exit and identified by signage. Automatic door openers, adequate manoeuvring room in front of door.
All three of our main entrances (doors 1,13 & 7) are accessible entrances.
Accessible access to the floor
We offer accessible floor seating options for most concerts, family shows, and sporting events.
Unobstructed path through public hallways that are wide enough to allow people using wheelchairs and other mobility devices to move easily through the building.
Elevator access to all public floors with adequate maneuvering room to enter and exit the elevator.
The Aud has over 60 parking spots that are accessible with a safe, clearly marked accessible route from the designated parking area to an accessible building entrance. Please view our parking page for more information on accessible parking.
Passenger drop-off is available by an accessible entrance. Please view our parking page for more information on accessible parking.
An accessible washroom stall has adequate manoeuvring room for mobility devices. Includes grab bars, transfer space, accessible door latch, sink with knee clearance, and lever handles or automatic sensor faucets.
Separate, individual washroom with adequate manoeuvring room for mobility devices. Includes grab bars, transfer space, accessible door latch, accessible sink with knee clearance, and easy-to-use faucets.
Service and support animal welcome
Service and support animals can be identified by visual indicators (guide dog or other animal wearing a vest/harness); or documentation available from a regulated health professional to confirm the animal is required due to a disability.
Reserved space with a clear view of the event/activity for someone who is seated, good sound quality, and adequate manoeuvring room for a mobility device.
Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to facilities. Please check with the organization about entry fees, if applicable.
Accessible entrance; adequate manoeuvring room; accessible washroom nearby. Tables with removable chairs and adequate knee clearance. Cafeteria/buffet counters reachable for mobility device users.
Wheelchairs are available, free of charge, on a first-come, first-serve basis.
Easy access electrical outlets
At least one electrical outlet within easy reach has clear floor space in front for charging an electric mobility device.
City of Kitchener accessibility and inclusion
No matter your age or ability level - there are countless ways for you to get involved in your community. Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents. Read more about how the City of Kitchener supports accessibility and inclusion on our community.
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