Report concerns

Have a concern? Need assistance?

We are committed to creating a safe, comfortable, and enjoyable experience for all fans at The Aud & Arenas. Please use the options below to report a concern to The Aud & Arenas and City of Kitchener.

Fan help line

If you have a concern during most ticketed special events at The Aud, you can email your request.

How to:

1. Text your section, row and issue to info@theaud.ca
2. Your text will remain anonymous.

For any concerns, please visit Fan Services in the Main Lobby or at the East Avenue Lobby during events.

Report a concern

Please use the form below to report a concern. Comments are monitored 24-7 by the City of Kitchener customer service representatives.