Accessibility at The Aud

Purchasing tickets

Accessible seating can be purchased through all announced ticket sales locations, based on availability. When purchasing your tickets, please inform the box office of any special needs you may have that require accommodation.  Box Office phone number: 519-578-1570

Ticket information can be found here.

 Information available in alternate format
Accessible formats (e.g. for menus, brochures, etc) and communication supports are provided in a timely manner upon request at no extra charge in consultation with the person making the request.
 Accessible entrances/exits

A sufficiently wide, hard surfaced, unobstructed path, no steps or equipped with ramp connecting to a public entrance or exit and identified by signage. Automatic door openers, adequate manoeuvring room in front of door.

All three of our main entrances (doors 1,13 & 7) are accessible entrances. 

Accessible Access to the Floor

We offer accessible floor seating options for concerts, family shows, and sporting events.
 Wheelchair accessible
Unobstructed path through public hallways that are wide enough to allow people using wheelchairs and other mobility devices to move easily through the building.
 Elevator access
 Elevator access to all public floors with adequate manoeuvring room to enter and exit the elevator.

The Aud has over 60 parking spots that are accessible with a safe, clearly marked accessible route from the designated parking area to an accessible building entrance. Please view our parking page for more information on accessible parking.

 Accessible drop-off location

Passenger drop-off is available by an accessible entrance. Please view our parking page for more information on accessible parking.


Accessible public transportation and/or accessible shuttle buses serve the site.

Grand River Transit provides accessible transportation across Waterloo Region.

The following transit lines have routes that pass near Ottawa / The Aud

An accessible washroom stall has adequate manoeuvring room for mobility devices. Includes grab bars, transfer space, accessible door latch, sink with knee clearance, and lever handles or automatic sensor faucets.
 Universal washroom
Separate, individual washroom with adequate manoeuvring room for mobility devices. Includes grab bars, transfer space, accessible door latch, accessible sink with knee clearance, and easy-to-use faucets.
 Service and support animal welcome
Service and support animals can be identified by visual indicators (guide dog or other animal wearing a vest/harness); or documentation available from a regulated health professional to confirm the animal is required due to a disability.
Accessible seating
Reserved space with a clear view of the event/activity for someone who is seated, good sound quality, and adequate manoeuvring room for a mobility device.
 Support persons welcome
Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to facilities. Please check with the organization about entry fees, if applicable.
 Accessible restaurant
Accessible entrance; adequate manoeuvring room; accessible washroom nearby. Tables with removable chairs and adequate knee clearance. Cafeteria/buffet counters reachable for mobility device users.
 Wheelchairs available

 Wheelchairs are available, free of charge, on a first-come, first-serve basis. 

 Easy access electrical outlets
 At least one electrical outlet within easy reach has clear floor space in front for charging an electric mobility device.
City of Kitchener accessibility and inclusion

No matter your age or ability level - there are countless ways for you to get involved in your community. Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents. Read more about how the City of Kitchener supports accessibility and inclusion on our community.

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