Report concerns

Have a concern? Need assistance?

We are committed to creating a safe, comfortable, and enjoyable experience for all fans at The Aud & Arenas. Please use the options below to report a concern to The Aud & Arenas and City of Kitchener.

Fan Help Line

If you have a concern during most ticketed special events at The Aud, you can SMS text your request via mobile device.
HOW TO DO IT: Text your section, row and issue to 1-519-572-2179.
Your text will remain anonymous. Standard text rates may apply. Free with text plan.
For any concerns, please visit Fan Services in the Main Lobby or at the East Avenue Lobby during events.

Report a Concern

Please use the form below to report a concern. Comments are monitored 24-7 by the City of Kitchener customer service representatives.

Customer Service Form