The Aud & Arenas Behavioural Policy

The Aud & Arenas facilities, owned and operated by the City of Kitchener, offer a safe and welcoming atmosphere for all of its patrons. We ask that all visitors behave in a manner that respects the rights of others.

Expectations of behaviours and activities include, but are not limited to the following:

  • It is prohibited to block corridors, stairways, and thoroughfares.

  • Organized warm up drills including running, jumping, team stretching are only permitted in designated areas and must be accompanied by a coach or manager.

  • It is prohibited to consume alcohol, drugs, and other illicit substances.

  • It is prohibited to use sticks (including mini sticks) and all types of balls outside of designated areas.

  • Dressing rooms are assigned 30 minutes prior to scheduled ice rentals.

  • Children should be attended to at all times.

Please be respectful of City of Kitchener staff and the current Behavioural Policy (1-345)

Mercedes-Benz Kitchener-Waterloo Luxury Suites Code of Conduct
  • All guests enjoying the suite must have a valid suite ticket while on the premises. Ticket must be on your person at all times. Suite capacities are strictly enforced.

  • Alcohol beverages cannot leave the licensed area of the suite. Your cooperation with this legal regulation is much appreciated.

  • All guests must evacuate the suite no later than 30 minutes following the end of the game. A five minute warning will be given.

  • We pride ourselves on providing a safe, respectful and family friendly atmosphere. We ask that you be courteous of other guests, suite staff and Aud & Arena personnel and refrain from using foul or aggressive language. Failure to adhere to these rules will result in possible termination of suite agreement. We reserve the right to escort those displaying bad behaviours, off the premises.


For more information please contact: Nikki Tremblay 

 Ticket Disclaimer
  • No cameras or recording equipment will be permitted in the performance space.
  • Regardless of age, each person attending performances must have a ticket.
  • Ticket price includes applicable taxes and surcharges.
  • Tickets are non-refundable.
  • Programs sudject to change without notice.
  • Latecomers will be seated at a suitable break.
  • Management reserves the right to refuse admission or expel from the premises any person whoses presence or conduct is deemed objectionable.
  • Ticket holder acknowledges all risks incidental to any game or event for which the ticket is issueed, whether occurring before, during or after the game or event and hereby agrrees to assume the same.
  • Holder consents to a reasonable examination of his/her person and effects to ensure compliance with all applicable laws, by-laws and facility regulations and rules.
 Information Session Update - March 14, 2019

An information session held on Thursday, March 14 at The Aud provided information to fans and other interested parties on the Smoke Free Ontario Act (presented by the Region of Waterloo) and OHL Facility Upgrades (presented by Athletica Sport Systems Inc.).


SMOKE FREE ONTARIO ACT: The Smoke Free Ontario Act is currently in effect. The Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line. For patrons visiting The Aud, this means a NO REENTRY POLICY is now in effect for all special events. Kitchener Rangers fans will be allowed reentry for the remainder of this season, however, beginning next season, the no reentry policy will include all events, including Kitchener Rangers home games. For more information on the Smoke Free Ontario Act, click here.


OHL FACILITY UPGRADES: The Ontario Hockey League has adopted a policy for facilities to upgrade to a National Hockey League approved board & glass system by the 2020/2021 season. The City of Kitchener has procured Athletica Sport Systems to upgrade the board & glass system in the Dom Cardillo Arena. The City of Kitchener continues to demonstrate its ongoing commitment to player & spectator safety by completing this initiative by the beginning of the 2019/2020 season.

The new system has cutting-edge technology, featuring: 

-          Soft Cap on top of the boards that absorb 96% more force than standard systems

-          Acrylic shielding with one-of-a-kind impact-absorbing design

-          Shielding and board systems flex upon impact easing strain on player’s bodies

-          Curved acrylic on ends of benches 

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