The Aud & Arenas Behavioural Policy

The Aud & Arenas facilities, owned and operated by the City of Kitchener, offer a safe and welcoming atmosphere for all of its patrons. We ask that all visitors behave in a manner that respects the rights of others.

Expectations of behaviours and activities include, but are not limited to the following:

  • It is prohibited to block corridors, stairways, and thoroughfares.

  • Organized warm up drills including running, jumping, team stretching are only permitted in designated areas and must be accompanied by a coach or manager.

  • It is prohibited to consume alcohol, drugs, and other illicit substances.

  • It is prohibited to use sticks (including mini sticks) and all types of balls outside of designated areas.

  • Dressing rooms are assigned 30 minutes prior to scheduled ice rentals.

  • Children should be attended to at all times.

Please be respectful of City of Kitchener staff and the current Behavioural Policy.

Mercedes-Benz Kitchener-Waterloo Luxury Suites Code of Conduct
  • All guests enjoying the suite must have a valid suite ticket while on the premises. Ticket must be on your person at all times. Suite capacities are strictly enforced.

  • Alcohol beverages cannot leave the licensed area of the suite. Your cooperation with this legal regulation is much appreciated.

  • All guests must evacuate the suite no later than 30 minutes following the end of the game. A five minute warning will be given.

  • We pride ourselves on providing a safe, respectful and family friendly atmosphere. We ask that you be courteous of other guests, suite staff and Aud & Arena personnel and refrain from using foul or aggressive language. Failure to adhere to these rules will result in possible termination of suite agreement. We reserve the right to escort those displaying bad behaviours, off the premises.


For more information please contact: Nikki Tremblay 

 Ticket Disclaimer
  • No cameras or recording equipment will be permitted in the performance space.
  • Regardless of age, each person attending performances must have a ticket.
  • Ticket price includes applicable taxes and surcharges.
  • Tickets are non-refundable.
  • Programs sudject to change without notice.
  • Latecomers will be seated at a suitable break.
  • Management reserves the right to refuse admission or expel from the premises any person whoses presence or conduct is deemed objectionable.
  • Ticket holder acknowledges all risks incidental to any game or event for which the ticket is issueed, whether occurring before, during or after the game or event and hereby agrrees to assume the same.
  • Holder consents to a reasonable examination of his/her person and effects to ensure compliance with all applicable laws, by-laws and facility regulations and rules.
 No Re-entry for Ticketed Events

The City of Kitchener is committed to creating a safe, comfortable and enjoyable entertainment experience for all guests at The Aud.

Once a ticketed guest has been scanned into an event, there will be no in-and-out privileges and no re-entry will be permitted after exiting a designated door. This no re-entry policy in effect for all ticketed events, including all Kitchener Rangers home games, KW Titans home games and other special events.

Guests with emergencies will be assisted by Aud staff on a case-by-case basis.

 Smoke Free Ontario Act

The Smoke Free Ontario Act is currently in effect and enforced by The Region of Waterloo. This provincial Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a city-owned property line.

In accordance with this Act, there is absolutely no smoking or vaping at The Aud or at any city-owned arena.

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