Do any of the arenas offer skate rentals? 
No, unfortunately we do not offer this service.
Do any of the arenas offer skate sharpening? 
Yes, currently the pro shop at the Activa Sportsplex offers skate sharpening. Please call 519-603-0830 for more information.
When is there free public skating?
There are many times available! Please see our public skating schedule
When do you have ice rentals?
There are many times available! Please see our open ice times/rentals

How much is it to rent the ice? 

Please contact us at 519-741-2699 or email us to receive more information on ice rentals and rates.

Does the City of Kitchener have any shinny hockey ice time?
Yes! Visit the public skating page on our website to learn more about our adult and youth shinny programs.
How do I sign up my child for ice skating lessons?
The Kitchener Waterloo Skating Club is affiliated with the City of Kitchener and can be reached at 519-886-5972 Ext. 229, or you can also their website
What are the hours of the Lyle S. Hallman walking track? 
The hours are 7 a.m. to 10 p.m. daily. Please see the City of Kitchener website for walking track updates and closures.
What is the cost to use the walking track? 

It's free!

What time does The Aud open? 

The Activa Box Office at The Aud is open from 10 a.m. to 4 p.m. daily (September to mid-June). The box office may be open for extended hours during special events. The Activa Box Office is closed mid-June to August.

The Administration Office at The Aud is open from 8:30 a.m. - 5 p.m. Monday to Friday.

Please check theaud.ca regularly for holiday closures, seasonal closures and more information.

Do you have a lost and found for The Aud & Arenas?
Yes, please call 519-741-2699 and let us know which arena(s) you visited, a description of the item, and a phone number we can reach you at.
Do you host birthday parties/baby showers/stag and does/bridal showers? I want to host a special event, what is the first step?  
Yes! We offer a variety of rooms and rentals for your special event. Please contact us at 519-741-2699 or email us to receive more information.

Do you have a basketball court we can rent?

Yes - when the KW Titan’s floor is down. Please contact us at 519-741-2699 or email us to check for rental availability. 
Where can I park at The Aud? Is there a cost?
We have lots of free parking in our public lots (it is recommended you arrive earlier for free parking as it does tend to fill up quickly) as well as accessible parking at all entrances. Check out our parking page for more information.
Is there free Wi-Fi at The Aud?
Yes, The Aud has free Wi-Fi available through the City of Kitchener.
Do I need an event ticket for my two-year-old?
In most cases, children aged two and under do not require a ticket if they are sitting on a parent or guardian’s lap. Some special events require tickets for children aged one and over. Please call us at 519-578-1570 for more information.
Can I buy a gift certificate to The Aud?
Yes! Gift certificates can be purchased by calling 519-741-2699 or in person at The Activa Box Office at The Aud. Gift certificates can be used for tickets and concessions. 
Where is the closest dine-in restaurant to The Aud?  
The closest dine-in restaurant is in Eastwood Square (120 Ottawa Street North Kitchener). Check out more nearby dining options.
 Does The Aud have a no re-entry policy for ticketed events?

Yes, The Aud does have a no re-entry policy for ticketed events. This policy was announced during an information session on Thursday, March 14, 2019 and is currently in effect. Signage has been posted throughout the facility and also on theaud.ca to create awareness about this policy.

In addition, the Smoke Free Ontario Act is currently in effect. The Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line. For more information on the Smoke Free Ontario Act, click here.

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