We would love to hear from you! Contact us using the methods below:

  • General Information: 519-741-2699
  • Box Office: 519-741-2200 x5278
  • KW Tickets: 519-578-1570 or 1-800-265-8977
  • TTY: 1-866-969-9994
  • Mailing address: The Aud, 400 East Ave., Kitchener, ON CANADA N2H 1Z6

 Fan Services

There are two Fan Services office locations within The Aud. Users can find Fan Services in both the main lobby and East Avenue entrance locations within The Aud. The Fan Services main lobby location is used by both community user groups and special events guests.

Fan Services provides the following to improve your experience:

  • Provide directions to get to The Aud

  • Help find your lost/misplaced child(ren)

  • Provide keys for your dressing room

  • Answer your questions

  • Offer assistance

Someone at Fan Services will help you get the answers you need.

Hours of operation:

  • Monday to Friday 9 a.m. to 11 p.m. 
  • Weekends 6 a.m. to 11 p.m.
 The Aud & Arenas administration office
Ryan Cook Manager, Arenas  519-741-2200 x 3637
Darrin Boutilier Supervisor, Operations (The Aud) 519-741-2200 x 5270
Graham Moore Assistant Supervisor, Operations (The Aud) 519-741-2200 x 5274
Natalie Martin Supervisor, Whiteway Plumbing Box Office and Finance 519-741-2200 x 5265
Allyson Samms Supervisor, Scheduling & Bookings 519-741-2200 x 5268
Taylor Parker Facility Scheduler 519-741-2200 x 5262
 Booking and event inquires
Allyson Samms Supervisor, Scheduling & Bookings 519-741-2200 x 5268
 Group sales and luxury suites
Nikki Tremblay Assistant Supervisor, Events & Guest Services 519-741-2200 x 5266

  Box office general inquires : 1-800-265-8977 or 519-578-1570

Mat Martin Marketing Associate 519-741-2200 x5282
Food & beverage services

Gibson's Finest Sports Bar & Grill restaurant reservations: 519-579-5576

Compass Canada:

Minhaj Shafquet Food Service, General Manager 519-579-5622 Email

Pro shop at Activa Sportsplex



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Event Promoters
Rental & Promoter Information

If an arena is not open 30 minutes prior to the start of your scheduled facility rental, please call the City of Kitchener's 24/7 Corporate Contact Centre at 519-741-2345.


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