We would love to hear from you! Contact us using the methods below:

  • General information and inquires: 519-741-2699
  • Activa Box Office at The Aud
  • KW Tickets: 519-578-1570 or 1-800-265-8977
  • TTY: 1-866-969-9994
  • Email
  • Mailing address: The Aud, 400 East Ave., Kitchener, ON CANADA N2H 1Z6


 Fan Services

There are two Fan Services office locations within The Aud. Users can find Fan Services in both the main lobby and East Avenue entrance locations within The Aud. The Fan Services main lobby location is used by both community user groups and special events guests.

Fan Services provides the following to improve your experience:

  • Provide directions to get to The Aud

  • Help find your lost/misplaced child(ren)

  • Provide keys for your dressing room

  • Answer your questions

  • Offer assistance

Someone at Fan Services will help you get the answers you need.

Hours of operation:

  • Monday to Friday 9 a.m. to 11 p.m. 
  • Weekends 6 a.m. to 11 p.m.


 The Aud & Arenas administration office
Jeremy Dueck Manager, The Aud  519-741-2200 x5264
Roger Baulk Manager, Arenas 519-741-2200 x 3189
Darrin Bourilier Supervisor, Operations (The Aud) 519-741-2200 x 5270
Graham Moore Assistant Supervisor, Operations (The Aud) 519-741-2200 x 5274

Ryan Cook

Assistant Supervisor, Community Arenas 519-741-2200 x 3637
Allyson Samms Supervisor, Sales and Business Development 519-741-2200 x 5268
Tracy Macdonald Administrative Assistant 519-741-2200 x 5261
Shelly Weber Facility Scheduler 519-741-2200 
Lisa Micacchi Customer Service Representative 519-741-2699 Email
Tammy Dehghan Financial Administrator 519-741-2200 x 5267 Email
 Booking inquires, events and guest services
Tami Mitchell Supervisor, Events & Guest Services 519-741-2200 x 5265
Nikki Tremblay Assistant Supervisor, Events & Guest Services 519-741-2200 x 5266  Email
 Activa Box Office at The Aud/KW Tickets and group sales

Box office general inquires (KW Tickets):

1-800-265-8977 or 519-578-1570

Group sales: 

Nikki Tremblay Assistant Supervisor, Events & Guest Services 519-741-2200 x 5266


Mat Martin Marketing Associate 519-741-2200 x5282
Food & beverage services

Gibson's Finest Sports Bar & Grill restaurant reservations: 519-579-5576


Compass Canada:

Amanda Weare Food Service, General Manager 519-579-5622 Email

Pro shop at Activa Sportsplex



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 Ice Line
To receive occasional updates right to your phone about ice rental promotions and availability, sign up for Ice Line or send us a text saying "add me" to 226-271-5566 to join.
 Event Promoters
 For promoters interested in hosting an event at The Aud, contact 519-741-2699.

If an arena is not open 30 minutes prior to the start of your scheduled facility rental, please call the City of Kitchener's 24/7 Corporate Contact Centre at 519-741-2345.


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