We would love to hear from you! Contact us using the methods below:

  • General information and inquires: 519-741-2699
  • Activa Box Office at The Aud/KW Tickets: 519-578-1570 or 1-800-265-8977
  • TTY: 1-866-969-9994
  • Email
  • Mailing address: The Aud, 400 East Ave., Kitchener, ON CANADA N2H 1Z6

 

 

 Boston Pizza Fan Services

There are two Boston Pizza (BP) Fan Services office locations within The Aud. Users can find BP Fan Services in both the main lobby and East Avenue entrance locations within The Aud. The BP Fan Services main lobby location is used by both community user groups and special events guests.

Both The Aud and Boston Pizza aim to Make You A Fan. Fan Services provides the following to improve your experience:

  • Provide directions to get to The Aud

  • Help find your lost/misplaced child(ren)

  • Provide keys for your dressing room

  • Answer your questions

  • Offer assistance

Someone at Boston Pizza Fan Services can help you get the answers you need.


Hours of operation:

  • Monday to Friday 9 a.m. to 11 p.m. 
  • Weekends 6 a.m. to 11 p.m.

Boston Pizza_teams earn 10% back_Alpine Kitchener_519-749-8800

 The Aud & Arenas administration office
 
Paul L. Pickard Manager, The Aud & Arenas 519-741-2200 x 5262
Tracy Macdonald Administrative Assistant 519-741-2200 x 5261
Jeff Coulter Supervisor, Operations (The Aud) 519-741-2200 x 5270
Graham Moore Assistant Supervisor, Operations (The Aud) 519-741-2200 x 5274
Roger Baulk Supervisor, Community Arenas 519-741-2200 x 3189
Darrin Boutilier Assistant Supervisor, Community Arenas 519-741-2200 x 3637
Jeremy Dueck Supervisor, Sales and Business Development 519-741-2200 x 5264
Allyson Samms Facility Scheduler 519-741-2200 x 5268
Lisa Micacchi Customer Service Representative 519-741-2699 email
Tammy Dehghan Financial Administrator 519-741-2200 x 5267 email
 Booking inquires, events and guest services
 
Tami Mitchell Supervisor, Events & Guest Services 519-741-2200 x 5265
Nikki Tremblay Assistant Supervisor, Events & Guest Services 519-741-2200 x 5266  Email
 Activa Box Office at The Aud/KW Tickets and group sales

Box office general inquires (KW Tickets):

1-800-265-8977 or 519-578-1570

Group sales: 

Nikki Tremblay Assistant Supervisor, Events & Guest Services 519-741-2200 x 5266  Email

 

 Marketing
 
Amy Furtado Marketing Associate 519-741-2200 x 5273
Food & beverage services

Gibson's Finest Sports Bar & Grill restaurant reservations: 519-579-5576

 

Compass Canada:

Amanda Weare Food Service, General Manager Email

Pro shop at Activa Sportsplex

519-603-0830

 AudClub

Sign up using the link below. Provide your name, email and select AudClub from the list. Please check your inbox for an email to confirm your subscription in order to receive newsletters (be sure to check your junk/spam inbox folder).

 

Sign up for the AudClub now

Ice Line
To receive occasional updates right to your phone about ice rental promotions and availability, sign up for Ice Line or send us a text saying "add me" to 226-271-5566 to join.

If an arena is not open 30 minutes prior to the start of your scheduled facility rental, please call the City of Kitchener's 24/7 Corporate Contact Centre at 519-741-2345.

 

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