Frequently Asked Questions (FAQs)

Tickets? Washrooms? Parking?
You have questions and we have the answers. If you have a specific question which you cannot find an answer please send it to us and we will respond back.
Contact us at questions@theaud.ca.

Q: How do I get to The Aud?
A: Click here for directions.

Q: Where can I buy tickets to The Aud events? Can I purchase tickets online?
A: Click here for tickets.

Q: What kind of hotels and restaurants are near The Aud?
A: Click here for our Hotel/Restaurant Information.

Q: Where can I eat or drink at The Aud or around the complex?
A: Click to see our Restaurants section for locations and online.

Q: Can I bring food into The Aud?
A: No, food cannot be brought into The Aud.

Q: Do I need to buy a ticket for my daughter / son who is two (2) years old?
A: Yes. It is a The Aud policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. Children may receive a discount depending on event. Please see specifics of event for details.

Q: What time do the doors open prior to an event?
A: For most events, doors will open to the public one (1) and half hours prior to the event.

Q: Can I bring video or still cameras into the forum?
A: For most events, at the request of the artists and/or leagues, video cameras and flash photography are not permitted.

Q: How can I contact the Kitchener Rangers organization?
A: Kitchener Rangers Hockey Club
400 East Avenue
Kitchener, Ontario
CANADA N2H 1Z6
Phone:519 576-3700
Fax:519 576-7571
E-mail:info@kitchenerrangers.com

Q: How can I rent The Aud for a corporate or private function?
A: Please contact us for further details at info@theaud.ca.

Q: Where is the Pro Shop?
A: The Pro Shop is located on the main lobby of the Aud and offers to the general public skate sharpening and/or equipment maintenance needs

Q: Where can I buy team merchandise?
A: By visiting our Sports Stores inside The Aud.

Q: Where can I park?
A: 2,200 spaces are available on site.

Q: Where can I get money?
A: ATM's are located outside the main entrances inside The Aud.

Q: Where can I receive medical attention?
A: There is one first aid office which is fully equipped and located on the west side, centre ice level.

Q: What if I need to use the restrooms?
A: There are a total of 10 public restrooms, including disabled restrooms and restrooms equipped with baby changing stations.

Q: Where can I smoke?
A: Smoking is not permitted inside The Aud. There is a smoking by-law in the Kitchener-Waterloo region. It is illegal to smoke inside a closed public building such as a business or restaurant.

Q: Can I scalp tickets?
A: Selling of tickets for any of The Aud events on the premises is strictly prohibited. Violators will be prosecuted.

Q: Am I allowed to take pictures or video?
A: Video cameras are not permitted into The Aud. For all Rangers games, spectators are allowed to bring in cameras that do not have a detachable lens or large telephoto lens. Guests wanting to know the specific policy for other events should call the box office prior to arrival at 519-578-1570 or 1-800-265-8977.

Q: Can I bring my pet?
A: Pets are not permitted in The Aud, however all service animals are welcome.

Q: Pucks?
A: Safety Warning: Pucks can be propelled into the spectator areas any time warm-up or play is in progress, or after the stoppage of play. To help avoid injury, stay alert whenever you are in the stands. If you are injured, ask the nearest usher for directions to the medical station.

Fans are welcome to keep any puck shot into the stands, but OHL rules prohibit interference with any game in progress. Any fan interfering with a game will be ejected from the building.

Q: Restricted information?
A: In the interest of our guests' safety, the following items may not be brought into The Aud.

	Alcohol or beverages of any kind
	Bottles, cans, containers of any kind
	Chains, spiked bracelets, weapons or fireworks of any kind.
	Video or audio recording devices.
	Laser pointers.
	Large banners or signs, banners or signs with objectionable language, banners or signs on a pole of any kind.

Q: Readmittance?
A: Once you have been admitted through the gate, readmittance is not permitted. In the case of an emergency, you can contact Guest Services (section 101, 201 or 312) before leaving to receive a readmittance pass.

Q: Disabled accommodations?
A: Seating locations, restrooms, and telephone facilities are provided. The Aud offers a barrier free entrance with an elevator dedicated for our disabled guests. Please notify the box office of disabled seating requirements when purchasing tickets. Please call the Box Office for seats at 519-578-1570 or 1-800-265-8977.

Q: Housekeeping?
A: If housekeeping is needed in your area, please notify the nearest usher or crowd control employee and they can call housekeeping to your area.

Q: Emergency messages?
A: Guests can not be paged at an event, but if you receive a call Guest Services will come find you at your seat.

Q: Lost children?
A: If you have become separated from your party, report to Guest Services at section 101. The Aud does not have a paging system, however, all staff member with hand held radios will be given a description of missing parties.

Q: Lost and Found?
A: If you have lost an item at The Aud, visit Guest Services or call (519) 741-2699 during business hours.

Q: Guest drop-off and pick-up?
A: Guests should be dropped off and picked up at the 15 minute half circle located in front of the building. Persons picking up guests after an event should plan on arriving 30 minutes prior to the end of the show.